Please see below for solutions to common problems:
- have you activated your account?
- the website displayed "Invalid Activation Link"...
- the website displayed "Login Denied!"...
- the website displayed "Username and password do not match..."
- I can log in but I cannot access the members area...
- I have another problem...
If you do email the webmaster please check that your email program is configured to accept emails from emergenceplus.org.uk, otherwise any reply we send might end up in your spam folder!
As part of the registration process you are sent an automatically generated email with subject "Account Details for ... at Emergence". This email contains a link to activate your account along with your username and password. When you click the link you will be taken to the Emergence website and if all is well you will see a message telling you that your account has been activated.
Activating your account is a one-time operation. You will see this message if you have already activated your account and try to do so again. If this is the case go to the Home page and you should be able to log in using the username and password in your activation email.
This message is displayed when the website recognises your username and password but thinks your account has not been activated. Please see above under "Have You Activated Your Account?"
The website displayed "Username and password do not match or you do not have an account yet" when I tried to log in
If you have activated your account successfully check carefully that the username and password you are typing are identical to those shown on your activation email. The password is case-sensitive. If you still have problems you can use the "Forgot your Username" link to have your username emailed to you and the "Forgot your Password" link to set a new password.
This issue seems to be browser-related and has been reported on rare occasions. You can try logging out of the website if logged in, clearing your browsing history, and trying again. Please be aware that doing this may also clear any stored login details you have for other websites. If you do not want to do this it is worth trying another type of browser if you have one available.
Please send details along with what browser and version you are using to